1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and BulkForm Inc., a Delaware C-Corporation ("BulkForm", "we", "us", or "our").

By accessing or using BulkForm's website, services, or applications (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms.

Important: If you do not agree with these Terms, you must discontinue use of the Service immediately.

2. Description of Services

BulkForm provides a digital platform for automated PDF form filling and processing. Our Service includes:

  • Single Form Filling: Tools to fill individual PDF forms through a guided web interface
  • Bulk Processing: Automated form filling for multiple records using data from CSV/Excel files
  • Template Management: Creation, storage, and reuse of form templates and field mappings
  • Preset Functionality: Saving and reusing form data for recurring submissions
  • Template Library: Access to official government and standard form templates

BulkForm reserves the right to modify, suspend, or discontinue any aspect of the Service at any time with or without notice. We are not liable for any modification, suspension, or discontinuation of the Service.

3. User Accounts and Registration

3.1 Account Creation

To access certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and account credentials
  • Accept responsibility for all activities that occur under your account

3.2 Account Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to create an account. If you are creating an account on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3.3 Account Security

You are responsible for safeguarding your account credentials. You must notify BulkForm immediately of any unauthorized access or security breach. BulkForm is not liable for any loss or damage arising from your failure to maintain account security.

4. Billing, Subscription & Refund Policy

4.1 Form Credits & Usage Rules

Monthly Subscription Credits

  • Starter Plan: 100 forms per month
  • Pro Plan: 500 forms per month
  • Subscription credits reset every billing cycle
  • Unused credits do not roll over to the next cycle
  • Usage counter resets to 0 at the start of each new billing period

Credits are replaced, not accumulated.

Pay-As-You-Go (PAYG) Credits

  • PAYG credits are purchased permanently
  • They never expire
  • They carry over indefinitely
  • They are consumed after subscription credits are used

Example:

If a user has 500 Pro credits + 200 PAYG credits → total usable forms = 700

Credit Usage Priority

BulkForm automatically applies credits in this order:

  1. Subscription monthly credits
  2. PAYG credits

This ensures maximum value from time-limited subscription credits.

4.2 Subscription Changes

Upgrading Plans (Starter → Pro)

  • Upgrade takes effect immediately
  • New plan credits are added to remaining credits
  • Next billing cycle resets to the new plan amount

Example:

Starter user with 40 remaining upgrades → 40 + 500 = 540 credits available instantly

Downgrading Plans (Pro → Starter)

Downgrade options:

Immediate downgrade

  • Credits instantly replaced with the lower-tier amount
  • Remaining higher-tier credits are forfeited

End-of-cycle downgrade (default)

  • Current plan remains active until the period ends
  • New plan begins next cycle

BulkForm recommends using remaining credits before downgrading.

Canceling a Subscription

  • You may cancel at any time
  • Cancellation takes effect at the end of the billing cycle
  • You retain access until expiration
  • PAYG credits remain in your account after cancellation
  • No prorated refunds

Resubscribing After Cancellation

  • Within 30 days: Credits reset to the new plan amount
  • After 30 days: New plan credits are added to any remaining balance

This prevents subscription cycling for cheaper credit stacking.

4.3 Billing Policy

Payment Authorization

By purchasing, you authorize BulkForm (and Stripe) to charge:

  • Your card
  • Your bank account
  • Any payment method on file
  • Recurring charges for monthly/annual plans

Automatic Renewal

Subscriptions renew automatically unless canceled before the renewal date.

No Monetary Value

Form credits — subscription or PAYG — are licenses to access processing services.

They:

  • Have no cash value
  • Cannot be exchanged for money
  • Cannot be refunded or converted
  • Cannot be transferred

Usage Irreversibility

Processing a form consumes credits permanently.

Refunding or canceling a subscription does not restore used credits.

4.4 Refund Policy

BulkForm provides access to digital services, automated infrastructure, and processing resources. Because these services are consumed instantly upon purchase, all payments are final.

Subscription Refunds

  • No refunds after a subscription billing cycle begins
  • You may cancel anytime, but unused time is non-refundable
  • No prorated refunds for mid-cycle cancellation

Exception:

If a verified technical issue caused by BulkForm prevents service use and cannot be resolved, we may provide a refund at our sole discretion.

PAYG Refunds

PAYG credits:

  • Are non-refundable
  • Are permanent
  • Are not reversible once purchased

Exception:

  • Duplicate charges
  • Billing errors

Template Purchases & Library Pass

  • No refunds on template purchases or Template Library Pass subscriptions
  • Access remains until the end of the billing period
  • Refunds only if a technical defect prevents template download or use

Refund Requests

To request a refund for an eligible scenario:

Response time: 3–5 business days

Processing time: Approved refunds processed within 7–10 business days

4.5 Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind
  • Incorrect or accidental purchases
  • Duplicate subscriptions created by the user
  • Failure to cancel before renewal
  • Unused subscription time
  • Unused form credits
  • Account removal/deletion
  • Attempted exploitation of subscription cycling or credit stacking
  • Usage of BulkForm services followed by a refund request

4.6 Chargebacks & Fraud Policy

Chargebacks

Filing a bank dispute ("chargeback") will result in:

  • Immediate account suspension
  • Permanent termination if the dispute is not withdrawn
  • Forfeiture of all remaining form credits (subscription + PAYG)

Fraud Prevention

Unusual usage patterns may trigger review, including:

  • Account sharing
  • Resale of credits
  • Automated scraping or abusive processes
  • Excessively high-volume activity inconsistent with plan limits

BulkForm reserves the right to suspend or terminate accounts violating these rules without refund.

4.7 Payment Failures & Grace Period

If a renewal payment fails:

  • You may receive a 7-day grace period
  • Credits may be paused until payment is resolved
  • Failure to update your payment method may result in cancellation

4.8 Price Changes

BulkForm may update pricing. You will receive at least 30 days' notice before changes affect your plan.

4.9 Account Deletion

Deleting your account:

  • Forfeits all remaining credits
  • Does not generate any refund
  • Does not impact past invoices
  • Does not stop renewal unless subscription is canceled first

4.10 Required Disclosure

By purchasing or subscribing, you agree that:

  • Monthly credits reset each cycle
  • Credits do not roll over
  • PAYG credits never expire
  • All payments are final
  • Refunds are limited and discretionary
  • Chargebacks result in termination
  • Credit usage is irreversible

5. Usage Rights and Restrictions

5.1 License Grant

Subject to your compliance with these Terms, BulkForm grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal purposes.

5.2 Prohibited Activities

You agree not to:

  • Reverse engineer, decompile, or disassemble any part of the Service
  • Attempt to gain unauthorized access to the Service or related systems
  • Use the Service to transmit viruses, malware, or harmful code
  • Resell, redistribute, or commercialize access to the Service without authorization
  • Share account credentials with others or use another user's account
  • Use automated systems to access the Service in ways that exceed rate limits
  • Violate any applicable laws or regulations

5.3 Intellectual Property

All intellectual property rights in the Service, including software, algorithms, templates, and documentation, remain the exclusive property of BulkForm Inc. You retain ownership of the data you input into the Service and the filled forms you generate.

6. Termination

6.1 Termination by You

You may terminate your account at any time by canceling your subscription and deleting your account through the Service settings. Upon termination, your access to the Service will cease at the end of your current billing period.

6.2 Termination by BulkForm

BulkForm reserves the right to suspend or terminate your account immediately without notice if:

  • You breach these Terms
  • You engage in fraudulent or abusive behavior
  • Your payment method fails repeatedly
  • Required by law or regulatory authority

6.3 Effects of Termination

Upon termination, all licenses granted to you will immediately terminate. You will lose access to the Service and all data associated with your account. BulkForm is not obligated to retain your data after termination.

7. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS"

BulkForm makes no warranties, express or implied, regarding the Service's availability, reliability, or fitness for a particular purpose. We do not guarantee that the Service will be error-free or uninterrupted.

7.1 User Responsibility

You are solely responsible for:

  • The accuracy of data you input into the Service
  • Reviewing and verifying all generated forms before submission
  • Ensuring compliance with applicable laws and regulations
  • Maintaining backups of your important data

7.2 Limitation of Liability

To the maximum extent permitted by law, BulkForm shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service.

In no event shall BulkForm's total liability exceed the amount you paid to BulkForm in the twelve (12) months preceding the claim.

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